Privacy Policy

Last updated: April 2026

At Raw Stitch Art, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website rawstitchart.com.

Information We Collect

When you visit our store or place an order, we may collect the following information:

Your name, email address, phone number, and shipping/billing address
Payment information (processed securely through our payment provider — we do not store your card details)
Information about your browsing behaviour on our site (via cookies)
Any messages or enquiries you send us

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order or enquiries
Send you marketing emails if you have opted in (you can unsubscribe at any time)
Improve our website and customer experience
Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. You can choose to disable cookies in your browser settings, though this may affect some functionality.

Your Rights

Under Australian Privacy Law, you have the right to access, correct, or request deletion of your personal information. To make a request, please contact us.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which provides a secure, encrypted platform.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please get in touch. We're happy to help! 💛